Refund policy
Eligibility for Return
- Items must be unused, with tags, and in original packaging.
- A receipt or proof of purchase is required.
- Sale items, gift cards, custom products, and preordered items are non-returnable.
- Original shipping costs charged by DHL are non-refundable.
Return Process
- Request a Return: Contact us at office@ikonawelt.de to start the return request.
- Return Shipping: You are responsible for return shipping. Items sent back without prior approval will not be accepted.
- Return Address: Return shipping label and instructions are included in the original package and invoice.
Damages and Issues
Inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately to resolve the issue.
European Union 14-Day Cooling Off Period
For shipments to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be in the same condition as received, unworn, unused, with tags, and in original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If you do not receive your refund within 15 business days of approval, contact us at office@ikonawelt.de.
Shipment damaged in transport by DHL – Short Instructions
If your shipment arrived damaged:
- Immediately take photos of the package, packaging, damaged product, and the DHL label.
- Keep all packaging until the process is completed.
- Report the damage to DHL within 7 days using the following link:
👉 https://www.dhl.de/de/privatkunden/hilfe-kundenservice/sendungsverfolgung/nachforschung.html
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After submitting the report, send us an email with your order number, tracking number, and photos at office@ikonawelt.de
