Shipping policy
Shipping Methods and Delivery Times
We deliver via DHL
- DHL Paket & DHL Warenpost (Germany): delivery within 1–3 business days.
- DHL Paket & DHL Warenpost International: delivery to EU countries within 5–10 business days.
- Preorders: estimated dispatch time is 15 business days.
Order Processing Time
- Orders are processed within 1–3 business days.
- Orders placed after 3:00 PM CET are processed on the next business day.
- Preorder shipments are processed within 3–5 business days.
Shipping Costs
Shipping costs are displayed during checkout, after entering the delivery address.
Shipment Tracking
After dispatch, you will receive an email with a tracking link to follow the status of your shipment DHL Privatkunden - Paketversand und Paketempfang mit DHL
Please note that DHL Warenpost and DHL Warenpost International shipments may not include full tracking information. After leaving Germany, these shipments are handed over to the local postal service in the destination country, which completes the delivery.
Delivery attempt & return
DHL will attempt delivery to the provided address. If delivery is not successful, the shipment will be held at the local post office or Packstation for a limited period (usually up to 7–15 days, depending on the country). If not collected, the shipment will be returned to us.
Lost or Damaged Shipments
If your shipment arrived damaged:
- Do not remove or damage DHL label. Take photos of the package, packaging, damaged product, and the DHL label.
- Do not throw anything away. Keep the package, all packaging materials, and the DHL label until resolved.
- Report the damage to DHL within 7 days using the following link:
- 👉 https://www.dhl.de/de/privatkunden/hilfe-kundenservice/sendungsverfolgung/nachforschung.html
- After submitting the report, send us an email with your order number, tracking number, and photos
Contact
For any delivery-related questions, please contact us at: office@ikonawelt.de
